Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Who We Are
This website is operated by Modsta (“we”, “us”, “our”).
If you have any questions about this policy or how your data is handled, you can contact us at:
Email: contact@modsta.co.uk
Website: www.modsta.co.uk
Address: The Art House, 22 The Strand, Bideford, Devon EX39 2ND
Information We Collect
We collect personal information that you provide to us directly when you:
- Place an order
- Create an account (if applicable)
- Contact us via email or contact forms
- Subscribe to updates or marketing communications (if offered)
This information may include:
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment information (processed securely by third-party providers)
- Order and transaction details
We may also automatically collect limited technical data such as:
- IP address
- Browser type and device information
- Pages visited and interactions with the site
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or enquiry
- Provide customer support
- Improve our website and services
- Comply with legal and accounting requirements
- Send marketing emails only if you have given consent
Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract: to fulfil and deliver your order
- Legal obligation: for accounting and tax records
- Legitimate interests: to improve our services and prevent fraud
- Consent: for marketing communications (where applicable)
Sharing Your Information
We only share your personal data where necessary, including with:
- Payment processors (to securely handle transactions)
- Shipping and courier services
- Website hosting and ecommerce platform providers
- Accounting or legal service providers when required by law
We never sell your personal data to third parties.
Cookies
We use cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse site traffic and performance
- Improve user experience
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy
Data Retention
We retain personal data only for as long as necessary to:
- Fulfil your order and provide customer support
- Meet legal, tax, and accounting obligations
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
All payments are processed through secure, encrypted third-party payment providers. We do not store full payment card details.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Email: contact@modsta.co.uk
Website: www.modsta.co.uk
Address: The Art House, 22 The Strand, Bideford, Devon EX39 2ND